Catskill Mountain Lodge: No hot water. If you dont like it, dont stay here again. We dont care!
This weekend Cathy and I went to the Catskills. We stayed at the Catskill Mountain Lodge. My family has been going here for years… but it recently changed ownership. Our room was in a building adjacent to the main lodge, which was no where near as nice as those found within the main lodge. It featured a 1960’s drop ceiling (which allowed easy access, and noise transfer room to room), and in typical fashion the drop ceiling was sagging badly and covered in water stains. The carpeting was sticky, the room smelled like mothballs, and was infested with spiders. While the room had an air conditioner it was broken. Since we didnt plan on spending much time in the room we decided not to let it ruin the weekend.
Saturday morning we both woke up and tried to take a shower but to our surprise this wonderful room had no hot water. We contacted the hotel management who refused to believe that the water was cold. After 30 minutes and many attempts I finally coaxed someone to come to our room and check it out. After inspecting the water supply (turning on the hot knob) the person agreed the water was cold and simply stated: “We have 3 boilers” and left. By Sunday morning we had hot water.
Upon checkout I asked the manager for some sort of discount for our first night due to the lack of hot water. We were told ‘there is nothing we can do, if you don’t like it don’t stay here again’. Cathy was standing right next to me when the manager said this and responded (after getting over the initial shock of the managers demeanor): Wow, With an attitude like that we wont. The manager then said: ‘I dont care, goodbye’ and walked away. The total cost for two nights was $226. Hardly worth it.
UPDATE: My stay at the Catskill Mountain Lodge was in August, 2007. As per comments below, the hotel is now under new ownership.«ChristmOctober