A couple of weeks ago I sent a pair of defective memory modules to Corsair for replacement under warranty. Everything about the RMA process went smoothly. Last night I arrived home and was pleased to see my replacement memory had arrived. That was until I saw the condition of the package. Unfortunately the modules were shipped via UPS Ground which seems to mean the package is used as a chew toy for dogs, a seat cushion for overweight drivers, and as a ball in a rugby match. No matter what caused the damage, the package arrived completely destroyed and the contents were clearly visible through the side of the box which was ripped open. The modules were dislodged from their retail packaging and not-surprisingly did not work when I installed them in my computer. Who knows what really happened during shipping but its clear UPS Ground can not be trusted to get packages to their destinations safely. I am currently working with Corsair to get another set of replacement memory modules, which with any luck will arrive in one piece.


Click the photos below to see enlarged views of the damaged package and its contents.