Last Monday I contacted Logitech customer support regarding a V270 Wireless Bluetooth mouse I purchase around 3 years ago. The left button had worn out and it required an excessive amount of pressure to get it to click. I was informed that I was eligible for a warranty replacement. Since I did not have a copy of a receipt I was required to mail the old mouse back before they would ship me a replacement, which was fine with me. I was also informed that they no longer produced the V270 so I would receive a different mouse. I was asked if a V470 would be a sufficient replacement. The V470 uses the latest laser technology which should give it a much smoother movement than the v270 I had.

Now I know beggars cant be choosers but since the V470 is available in two colors, blue and white, I placed a note in the box with my old mouse requesting the color blue (not necessarily expecting them to honor it). Well today I received the replacement and its a blue V470!

Its nice to see a company that still takes care of their customers in a time where customer support is constantly being put on the back burner. Logitech will definitely be getting my business in the future.

PS: Not only did I get a newer model replacement, but it wasn’t even a refurb. It is Brand new in retail packaging. Logitech, I’m impressed.