From the beginning, all we’ve asked is for the review to be taken down because people who read it are likely to hold it against us.

Your response, in a nutshell was, “Since I have no way of knowing if the problems I discussed have been resolved, or if the condition of the rooms has been addressed, I can not in good faith remove this posting.” That is false. You have a way to find out. You choose not to.

But even if the problem was not addressed by us, a fair-minded person could see it is wrong to hold a past error against new owners. Why do harm to innocent parties?

As we said, keep your outdated and irrelevant review up forever. It says nothing about us but speaks volumes about you. Let’s hope it’s not how you’ll be remembered.

We asked if we could discuss some sort of discount for the lack of modern amenities and your response was not to come back. You were the one who caused a scene – much like you are doing now…

As for the rooms condition at the time of our stay, the pictures speak for themselves.

Your account of the events is not accurate.

Agnes wrote:
“The first mistake they made, was to not say anything about their complaints. The room yes did have a leak, but since we were fully booked (because it was a horse show weekend, no excusses), we could not find a room at any other hotel for them before they even checked in.”
When we complained about not having hot water you blew us off. People in the neighboring room told us they tried to complain about the lack of hot water but were unable to find staff since the counter was never attended. Furthermore, at no time was the condition of the room explained to us. Not at the time of check in or otherwise. You had our contact information but made no attempt to warn us about any damage.

Agnes wrote:
“The first time they went up to me, I did apologize, but again, one can not tell these people anything. They belittled me, and made me put up my defenses by their remarks the second and third time they confronted me.”
We approached you twice. Once to report the problem, which you were unable to resolve. Your reply was that its impossible there is no hot water and that no one had ever complained about it before. Only after we insisted that something be done did you bother to get someone to look at the water. They just told us to wait and did not want to come to the room to verify the problem with our water. We waited 2 hours for hot water which is more than enough time. Even then the water was ice cold. The second time we approached you was after “checking out”, which entailed leaving our keys at the un-attended front desk. You laughed at us when we asked for restitution and told us not to come back.

Agnes wrote:
“As to the hot water, we did ask them to wait about half an hour before trying to use the water again.”
The hot water did not work for more than 2 hours. By the time anyone was willing to come to our room more than half an hour had already passed, and it was still ice cold. Your response was that this was impossible and started to walk away. After waiting 2 hours we left for the day. That evening water was luke warm. By the next morning we had hot water.

You claim we were “irrate and irrantional”; several people were in the room which this conversation took place (the restaurants counter area – the only place staff could ever be found), and could attest that we very politely asked for some sort of restitution for the lack of hot water. We did not ask for a discount for the deplorable condition of the room… only the lack of hot water (something we have had for every stay at a local camp site). Your response was “this is a big place, lots of people take showers, you have to wait. If you don’t like it, don’t come back!”. We have not returned.

I hope readers can see through through Agnes’ inaccurate account. Why after 20 years of patronage would I suddenly formulate a negative opinion of hotel? We were not “one time guests”. We were return guests. From the time I was a child we stayed at the Lodge (then Han’s County Line). This was a place we looked forward to visiting. We still visit the area but we no longer stay at the lodge. Until this stay I had never had an experience at ANY hotel that affected me enough to write about it. I have not had one since.

Al,

After making what appears to be an open threat I doubt I will “dare” to return. However, as a showing of good faith I have added an update at the bottom of my initial post indicating that the date of my stay was prior to your taking ownership.

Well, this is all very interesting!!!

This is Agnes the previous owner, and I have just come about this website!

First of all, I’d like to address Chris. We did try to settle all acounts and address all complaints! This particular couple were completely irrate and irrational. The first mistake they made, was to not say anything about their complaints. The room yes did have a leak, but since we were fully booked (because it was a horse show weekend, no excusses), we could not find a room at any other hotel for them before they even checked in.

We did try to repair the ceiling damage, but because it was the day before they were to check-in we discovered it, we did not use oil paint (the fumes), and the latex paint we used obviously bled thru.

As to the hot water, we did ask them to wait about half an hour before trying to use the water again. As I said above, the hotel was full, but as you can see, they did not want to hear anything.

The first time they went up to me, I did apologize, but again, one can not tell these people anything. They belittled me, and made me put up my defenses by their remarks the second and third time they confronted me.

So… yes, I did let them know not to let the door hit them in the !@# on the way out, never to return, and Al, I suggest you do the same.

As per Stacy’s comment, she had no authority at anytime to try to interfere in the business. Not only that, but I believe that defemation of character is grounds for a law suit!!!

Thank You and Have a Pleasent Day.

Al Guart wrote:
“You can keep your silly, irrelevant review up for eternity. We’ve politley asked for a reasoned, intelligent response on your part. That seems beyond you.”

I feel as though I offered you a reasonable response. I made sure to include the month and year of my stay so as to clearly show that my visit was before the sale of the property.

Al Guart wrote:
“Even if we lied and never made the repairs, we never treated you well or badly. So again, why hold it against us? Did we take your money and fail to provide services? No. We never even met you. (At this point that’s okay with us.)”

I could spend more of my hard earned money, stay at the hotel again, and then write a follow up to my initial experience. Unfortunately your comment clearly indicates that my visit would be welcomed with nothing more than hostility. At any time you could have offered updated pictures of the unit I stayed in(it was on the second floor of the building by the road all the way to the left when looking at the front of the building, just in case you didn’t have access to old records). You could have offered a discounted rate, or even a free night to entice me to return. You offered none of these things. Let it be known that I do not expect anything from the new ownership… These are simply actions that could have been taken rather than trying to attack and discredit a guest who was wronged. As far as holding this against you; You clearly pointed out I do not know you. The only thing I can hold against you is the stab you took at me in your previous response.

I wish you the best of luck with your business.

If you throw a rock at a dog, it may bite the rock. Unfortunately, it misses the object of its scorn: the person who threw it. So, why keep biting us? The people who allegedly wronged you are long gone. Their company went bankrupt and was dissolved more than a year ago. Do your homework before slandering innocent people.

Even if we lied and never made the repairs, we never treated you well or badly. So again, why hold it against us? Did we take your money and fail to provide services? No. We never even met you. (At this point that’s okay with us.)

You can keep your silly, irrelevant review up for eternity. We’ve politley asked for a reasoned, intelligent response on your part. That seems beyond you. Intelligent people can spot a small, vindictive mind without our help. Keep gnawing on rocks for all we care.

As a veteran journalist, I’d never put my name to a shoddy piece of work such as your “review” or your response to our request. Your militant ignorance discredits you and everything else you’ve ever written. The phrase “By Chris Schiffner” has been rendered a joke for all eternity.

Now post that!